ITimpulse will make sure that a VSA has minimal absence from work however due to unfavourable circumstances like illness and planned leaves, a VSA may be unavailable. In any scenario ITimpulse will ensure that there is minimum affect on your business. ITimpulse will also be responsible for the knowledge transfer.
If your VSA is unavailable due to any reason, we will ensure another engineer with the same skill set if available.
If your VSA will be unavailable for an extended period of time, you can choose either a refund of those days or choose another engineer from our pool.