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What is the size of the NOC team ?

ITimpulse has 45 engineers in the NOC, which includes

1. 6 Service desk engineers

2. 19 L1 engineers

3. 12 L2 engineers

4. 5 L3 engineers

5. 2 team leads

6. 1 technical lead

 

This team of 40 people works 24 by 7 and we ensure that our minimum staffing level is

1. 1 Service desk engineer

2. 5 L1 engineers

3. 3 L2 engineers

4. 1 Level 3 Engineer

 

All L1 engineers are minimum MCP 70-290 qualified. L2 and L3 engineers are MCSE or MCITP or above.

 

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